Department:

Network Operations Control:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary:

Enjoy turning fast‑moving operational details into clear, actionable insights? As a Senior Network Operations Control (NOC) Bridge Reporting Specialist, you’ll capture, verify, and summarize daily operational activity for key stakeholders, including Executive Leadership. You’ll partner closely with NOC Bridge Leadership to research and confirm operational data across multiple systems, ensuring accuracy and consistency in reporting. You’ll create timely communications on “day‑of” and short‑term NOC activity, including potential incidents or disruptions, helping the organization stay aligned and ready to respond. This role plays a critical part in delivering accurate, real‑time visibility into the operation.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Responsibilities- Capture, summarize, and present Operational details to all applicable stakeholders, including Executive Leadership

• Partner with Network Operations Control (NOC) Bridge Leadership to record and summarize daily operational details

• Research operational events using a variety of applications (e.g. OPS SUITE, SWIFTWEB, etc.) to confirm accuracy of NOC Bridge reporting

• Drive efficiencies in NOC reporting by providing data and/or research to support other NOC reporting units

• Maintain enterprise-wide Southwest Communication standards and protocols

• Continuously review processes and procedures and recommend improvements to NOC Leaders regarding NOC Bridge Reporting protocols

• May perform other job duties as directed by Employee’s Leaders

• Knowledge, Skills, and Abilities- Knowledge of airline operations

• Knowledge of a wide range of SWA operational metrics

• Knowledge of SWA applications such as Altea Customer Management, CIRRUS, Ops Suite, and SWIFTWeb

• Skilled in rapidly gathering, prioritizing, and disseminating varied and complex information in a fast-paced operating environment

• Ability to create concise narratives and/or provide written summary from a broad base of data and resources

• Ability to translate aviation concepts and vernacular into clear and easy-to-understand deliverables for internal audiences

• Ability to maintain to maintain confidential and sensitive information

• Ability to work within regulatory constraints and tight timelines

• Ability to demonstrate a high level of responsibility in a team-oriented, cross-functional environment

• Ability to self-start and work autonomously with limited and disparate information

• Ability to communicate effectively with all levels of employees up to and including Executive Leadership

• Ability to build strong interpersonal relationships and lead through influence
  Education- Required: High School Diploma or GED

• Experience- Intermediate-level experience, fully functioning broad knowledge in:Airline operations

• Strategic communications including capturing and organizing operational details into clear written summaries

Licensing/Certification- N/A

• Physical Abilities- Ability to perform work duties from limited space workstation/desk/office area for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Other Qualifications- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

• Must be able to work extended work hours and shifts based on operational needs

Pay & Benefits:

Competitive market salary from $77,200 per year to $85,800 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings

• Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

Profit Sharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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