Department:

Operations Strategy & Design:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As an Associate Technical Writer, you’ll help produce, edit, publish, and distribute a wide range of technical documents with some supervision. You’ll use XML authoring tools and structured authoring principles to draft new content and update existing materials while collaborating closely with subject matter experts and Technical Writers on the Team. You’ll also ensure all documents align with Company and industry style guidelines before publishing and distributing them to Employees across the system.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities:

• Quickly and accurately edit technical documents within established timeframes in accordance with style guides

• Draft original content and work with existing content to improve readability, including working with content management systems and structured authoring tools

• Regularly revise technical material with strict adherence to the established workflow

• Publish electronic and paper manual updates and distribute revisions Companywide

• Develop new forms

• Work with graphic programs to optimize images in various formats

• Prioritize multiple projects under tight deadlines

• Research internal and external resources to help resolve conflicting information

• Communicate with Leaders, Co-workers, and Customers respectfully and professionally

• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of Business Management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

• Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology

• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming

• Skilled in writing, editing, and proofreading

• Skilled in collecting, organizing, visualizing, and assimilating data, including turning raw data into meaningful information using data-oriented programming languages and visualization software

• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)

• Ability to tell when something is wrong or is likely to go wrong

• Ability to compare similarities and differences quickly and accurately among sets of letters, numbers, objects, pictures, or patterns at the same time or one after the other

• Ability to imagine how something will look after it is moved around or when its parts are moved or rearranged

Education:

• Required: High School Diploma or GED

Experience:

• Entry-level experience, developing skills and knowledge in:

Technical writing

• Preferred: Familiarity with web-based authoring applications and tools

• Preferred: Experience with XML documents

• Preferred: Experience with HTML or content management systems

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications:

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $63,700 per year to $70,800 per

year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible

dependents too)

• Southwest will help fund your 401(k)-retirement savings with Company

contributions up to 9.3% of your eligible earnings

• Potential for annual Profit-sharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of

employment. You will have 30 days to select and enroll in your health plan with

coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to Retirement Savings Plan vesting schedule

and applicable IRS limits

Profit-sharing contributions are subject to Retirement Savings Plan vesting schedule

and are made at the discretion of the Company

Benefits | Southwest Careers

Benefits:

Southwest Airlines is an Equal Opportunity Employer.

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