Department:

Communications & Brand Reputation:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Sr Change Consultant supporting the Change Leadership Team, you'll drive adoption of large‑scale, high‑risk initiatives across the company. In this role you'll bring experience in business transformation and apply the Southwest Airlines Change Leadership methodology to develop and deliver strategies such as a vision and case for change, stakeholder alignment, communication, and business and change impact assessment. The Sr Change Consultant will assess readiness for change, tailor engagement to build stakeholder commitment, and partner across departments to strengthen project Team health and ensure successful Business and Technology-driven change.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities:

• Assumes a high level of responsibility and ownership for assigned work/projects; requires minimal oversight

• Assumes the role of the project/program Change Lead in managing the overall Change Leadership strategy, timelines, and deliverables for any complexity level projects or initiatives

• Employs advanced critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions/recommendations and escalate for resolution if needed

• Build strong, trusting relationships with project Team Members, key Stakeholders, and Executive Sponsor(s)

• Conducts business impact and risk assessments to determine people, process, and technology impacts at the company, department, and job-specific levels and determines the best approach for addressing impacts and risks

• Develop and execute coordinated, comprehensive change and communication plans (including ample opportunities for two-way dialogue) to facilitate clear, consistent, and honest internal/external messaging along all phases of the project

• Develops and executes strategies and plans for aligning Leaders and all levels of Stakeholders to project goals and objectives

• Identifies, plans, and implements project health, effectiveness, and success measurement metrics and tactics

• Conducts analysis on surveys and other project data and creates presentations and summaries of key themes, outcomes, etc.

• Scopes new work for change leadership needs and help determine options for staffing

• Develops, delivers, facilitates, and/or participates in various meetings, workshops, and developmental opportunities

• Develop and deliver presentations and other change collateral for all levels of the organization

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of Change Leadership principles

• Advanced knowledge of methods of communication, training, and project planning techniques, processes, and impacts

• Employs advanced critical/strategic thinking skills to identify issues, question assumptions, develop comprehensive solutions/recommendations and escalate for resolution if needed

• Exhibits advanced oral communication and presentation delivery skills

• Expresses ideas clearly in documents which have an advanced level of organization, structure, grammar, language and terminology adjusted to the characteristics and needs of the audience

• Works systematically to resolve problems, identify causes, anticipate implications and make informed decisions

• Demonstrates intellectual curiosity and challenges assumptions in a constructive way; pursues innovations and creative solutions

• Advanced knowledge of focused business area and does not often need to rely on subject matter expert to predict or understand the project impact

• Understands when a group member’s behavior is impacting results, has advanced skills to take action of the most appropriate type to achieve the right objectives, outcomes, and goals

• Handles complex, confidential and sensitive situations appropriately and maintains objectivity

• Knowledge of communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media

• Advance skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

• Advanced skills in using Microsoft Office Suite

Education:

• Required: High School Diploma or GED

Experience:

• Expert-level experience, expansive and far-reaching knowledge in:

Change Leadership

• Partnering at the Executive level on enterprise-wide projects, solving complex problems, and driving multiple Stakeholders towards change

• Preferred: Consulting Experience

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications:

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

• Limited travel with potential for increased/decreased travel based upon Department needs

Pay & Benefits:

Competitive market salary from $132,200 per year to $146,900 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings

• Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

Profit Sharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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