Department:

Communications & Brand Reputation:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Change Consultant on the Change Leadership Team, you'll support adoption of large‑scale, high‑risk initiatives across the company. In this role you'll bring experience in business transformation and apply the Southwest Airlines Change Leadership methodology to develop and deliver strategies such as a vision and case for change, stakeholder alignment, communication, and business and change impact assessment. This role may work both independently and under the general direction of a more experienced Change Leadership practitioner. The Change Consultant will assess readiness for change, tailor engagement to build stakeholder commitment, and partner across departments to strengthen project Team health and ensure successful Business and Technology-driven change.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities:

• Assumes a high level of responsibility and ownership for assigned work/projects; requires minimal oversight

• Assumes the role of the project/program Change Lead in managing the overall Change Leadership strategy, timelines, and deliverables for low to medium complexity projects or initiatives

• Supports the project/program Change Lead in managing the overall Change Leadership strategy, timeline, and deliverables for high complexity projects or initiatives

• Employs critical/strategic thinking to identify issues, question assumptions, develop comprehensive solutions/recommendations and escalate for resolution if needed

• Build strong, trusting relationships with project Team Members, key Stakeholders, and Executive Sponsor

• Conducts business impact and risk assessments to determine people, process, and technology impacts at the company, department, and job-specific levels and determines the best approach for addressing impacts and risks

• Develops, delivers, facilitates, and/or participates in various meetings, workshops, and developmental opportunities

• Develop and deliver presentations and other change collateral for all levels of the organization

• Develop and execute coordinated, comprehensive change and communication plans (including ample opportunities for two-way dialogue) to improve stakeholder readiness and adoption

• Develops and implements strategies and plans for aligning Leaders and all levels of Stakeholders to project goals and objectives

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• General to intermediate knowledge of Change Leadership principles

• Exhibits strong oral communication and presentation delivery skills

• Works systematically to resolve problems, identify causes, anticipate implications and make informed decisions

• Demonstrates intellectual curiosity and challenges assumptions in a constructive way; pursues innovations and creative solutions

• Intermediate knowledge of focused business area and sometimes relies on subject matter expert to predict or understand the project impact

• Handles complex, confidential and sensitive situations appropriately and maintains objectivity

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making

• Intermediate to advanced skills in using Microsoft Office Suite

• The ability to apply general rules to specific problems to produce answers that make sense

Education:

• Required: High School Diploma or GED

Experience:

• Advanced-level experience, seasoned and specialized knowledge in Change Leadership on enterprise-wide projects, solving complex problems, and driving multiple Stakeholders towards change adoption

• Preferred: Experience as a project or program Change Lead in managing the overall Change Leadership strategy, timelines, and deliverables for complex projects or initiatives

• Preferred: Experience in developing and implementing strategies and plans for aligning Leaders and all levels of Stakeholders to project goals and objectives

• General to intermediate knowledge of methods of communication, training, and project planning techniques, processes, and impacts

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications:

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

• May require extended work hours per Leader's request

Pay & Benefits:

Competitive market salary from $108,700 per year to $120,800 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings

• Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

Profit Sharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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