Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Supervisor Quality Control invests in the future of Southwest’s People in their work supporting our Technical Operations (Tech Ops) Team with overseeing and training inspection personnel. This role is also responsible for the administration of policies and procedures in the Quality Control Department and provides guidance to the QC Inspector Team. This Supervisor is passionate about developing and championing their Team, continually learning and improving, and working to ensure a safe, compliant operation for all of Southwest’s People. They’ll have the opportunity to grow in their career with Heart each day and drive the future of Southwest.

Additional details:

• This role supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays.

• U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Model the Southwest Way- Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees

• Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

• Invest in Leadership and self-growth through participating in continuous learning and development

• Responsibilities- Provide guidance for the QC Inspector team and the QC department to ensure all work performed is in accordance with approved manuals, including Maintenance Procedures Manual

• Assist the Manager with department scheduling and assignments of Inspectors

• Assist other departments within maintenance to correct discrepancies on completed documents and provide feedback to the individuals involved

• Review and submit inspection procedures and methods which would improve the quality of maintenance

• Review procedures and work instructions with other departments to determine Quality Control requirements

• Manage and establish performance standards for inspection personnel and provide examinations and authorization of inspection personnel

• Ensure Inspectors possess the necessary qualifications for execution of their duties

• Assist with Federal Aviation Administration (FAA) liaison involving Maintenance and Engineering including FAA correspondence and reports

• Development & implementation of inspection procedures and methods which would improve the quality of maintenance

• Perform detailed audits of paperwork and Aircraft maintenance procedures

• Assist in managing the receiving of parts and materials used in the repair, alteration, over haul of SWA aircraft, components and parts

• Provide technical support and guidance for Southwest Airlines, AEMP, and vendor personnel when requested

• Monitor in-work performance and compliance of the Southwest Airlines, AEMP, and vendor maintenance, ensuring that all work performed is in accordance with approved manual and references including the Southwest Airlines Maintenance Procedures Manual to ensure compliance with the SWA CAMP

• Interface with SWA engineering during prototype or STC projects

• May perform other job duties as directed by Employee's Leaders

• Knowledge, Skills and Abilities- Working knowledge of Maintenance Procedures Manual, aircraft related documents and manuals, aircraft paperwork procedures such as log page and non-routines, and CFR 121 applicable FAA regulations

• Ability to effectively communicate and or present issues and solutions to all levels of leadership

• Ability to read and understand technical documents and their ability to meet intent of the maintenance program

• Ability to adjust schedules based upon changing priorities

• Ability to identify the right people for the task and provide on-going coaching to ensure strong Teams

• Ability to manage multiple concurrent tasks with frequent interruptions

• Ability to delegate as well as lead multiple tasks simultaneously and follow up through completion

• Proficient

• Manufacture maintenance requirements, FAA Regulations and Regulatory programs, Airworthiness Limitations (AWLS)Proficient

• Ability using Microsoft products, multiple computer technologies and Windows based applications

• Ability to communicate in an effective and flexible manner

• Ability to lead others without direct positional authority
  Education- Required: High School Diploma or GED

• Experience- Fully functioning broad knowledge in:Transport category maintenance

• Quality Control experience within the airline industry

• Licensing/Certification- Required: Airframe and Powerplant license

• Must be able to obtain a SIDA badge and meet all local airport requirements

• Physical Abilities- Ability to perform work duties from limited space work station/desk/office area for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must have corrected 20/25 vision in at least one eye and adequate hearing to facilitate inspection process

• Must be able to work in a confined or cramped space for extended periods of time

• Other Qualifications- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

• Must be able to travel with some overnight stays, up to 40-60% of the time

• Ability to obtain a passport for international travel

• Travel on weekends may be required

• Must be able to work any shift including Days, Evenings and Graveyards at any time

Pay & Benefits: Competitive market salary from $145,600.00 per year to $161,800.00 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual Profit-sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount does not guarantee employment for any particular period of time
401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
Profit-sharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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