Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

So Fi is searching for an exceptionally experienced and proactive Physical Security Manager to lead all physical security operations at our Jacksonville office. This is a critical, high-impact, full-time, in-person role (M-F), essential for maintaining the safety of So Fi’s personnel, assets, and operational continuity.

Reporting to the Physical Security Senior Manager, this key leader on the Global Security & Investigations Team will be instrumental in strategic planning, vendor management, incident response, internal investigations, executive protection, and coordinating with law enforcement and emergency responders. A paramount responsibility includes serving as an executive protection asset for the CEO and other senior executives when called upon.

This role demands robust technical expertise, exceptional judgment, and the demonstrated ability to thrive in a dynamic, high-growth corporate environment. The successful candidate must maintain 24/7 on-call availability to address security incidents, medical emergencies, executive protection deployments, and threats to So Fi personnel or property.

What you'll do:

• Define, execute, and align the long-term vision, strategy, and roadmap for Physical Security with company objectives.

• Manage third-party security vendors, including contracted personnel, integration partners, and software platforms.

• Provide operation support to the access control lifecycle: creation, troubleshooting, termination, and audit-ready recordkeeping.

• Maintain security system standards and assist with all required physical security hardware and software installations.

• Develop clear, actionable security status reports and visuals for senior leadership.

• Ensure timely completion and accurate tracking of all security-related projects.

• Assist in managing the Physical Security budget and ensuring timely processing of invoices.

• Draft and propose new security procedures and standards for leadership review.

• Serve as an executive protection asset for the So Fi CEO and other senior leaders as needed.

• Provide executive protection support for So Fi leadership during travel and public engagements as needed.

• Respond swiftly and effectively to threats against So Fi personnel or property, coordinating with law enforcement, when necessary.

• Lead investigations into physical security incidents, including threats, thefts, injuries, and financial crimes.

• Assist in conducting sensitive investigations as directed by the Head of Global Security & Investigations.

• Drive the strategic direction and execution of incident response planning.

• Maintain 24/7 on-call availability for security incidents, emergencies, and executive protection needs.

• Act as a liaison to local, state, and federal law enforcement on matters of physical security and financial crime.

• Act as a liaison to fire rescue and emergency response personnel.

• Lead internal and external audit support efforts (e.g., FED, OCC, Deloitte) for all physical security matters.

• Collaborate with cross-functional partners: Facilities, Network Operations, Info Sec, HR, Finance, IT, Risk, and Operations.

• Partner with Cybersecurity to secure cloud-based and on-premise physical security systems.

• Coordinate with property management and onsite security teams across all leased office locations.

• Lead company-wide security training programs: active shooter response, de-escalation, workplace violence prevention, and emergency preparedness.

• Support emergency preparedness by partnering with Site Leadership Teams on drills, disaster plans, and tabletop exercises.

• Identify, vet, and deploy emerging security technologies to enhance operational capability and situational awareness.

• Build and maintain relationships with key industry and intelligence groups (ASIS, SIA, CISA, DSAC, etc.) to proactively address evolving threats.

• Conduct Site Risk Assessments as necessary across the So Fi global real estate portfolio.

• Travel as needed to conduct executive protection and other essential duties.

Required Qualifications

• 10+ years of proven experience in Law Enforcement or Global Corporate Security.

• High level of discretion and integrity; demonstrated ability to manage confidential matters.

• Strong working knowledge of modern physical security systems and technologies.

• Expertise in emergency response protocols, workplace safety, and regulatory compliance.

• Exceptional attention to detail, organizational skills, and the capacity to manage multiple priorities simultaneously.

• Outstanding written and verbal communication skills; demonstrated ability to present clearly to executive stakeholders.

• Proven track record of success in project management and collaborating effectively across cross-functional teams.

• Willingness to travel and be on call as needed to support global security operations.

Preferred Qualifications

• Bachelor’s degree in Criminal Justice, Security Management, or a related field.

• 5+ years of experience managing security operations within a corporate or global setting.

• Expertise in Security Systems; Lenel, Genetec, Ambient.ai, Ontic, Envoy, Exacq Vision, Axis

• Certified Protection Professional (CPP), Physical Security Professional (PSP), and/or Associate Protection Professional (APP) designation is highly preferred.

• Experience with Learning Management Systems (LMS) or instructional content development.

• Intimate working knowledge of the Google Suite.

• Spanish language proficiency is strongly preferred.

• Prior service in the military, special operations, or federal law enforcement is highly valued.

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at So Fi page!
So Fi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
So Fi is committed to an inclusive culture. As part of this commitment, So Fi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.