Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We’re looking for an Ad Review Specialist to join Team Snapchat! As a member of the Ad Review team, you will ensure quality review and approval of Snap Ads submissions. Working from our London office, you’ll collaborate with Policy, Legal, Comms and others within Sales and Operations to help create a seamless approval process for Snapchatters submitting ads.

What you’ll do:

• Review all Snap Ad submissions to ensure the ads abide by our ad policies and community guidelines

• Support advertisers and Sales by managing Sales Force support tickets and live chat interactions in line with defined SLAs

• Effectively prioritize between the various queues and project work to ensure all tasks are within the identified team SLAs

• Collaborate with the Sales team to create a consistent review experience for our Snapchat partners

• Ability to leverage data and liaise directly with advertisers to communicate ad rejection trends, ad policy insights, and other operational metrics

• Provide ad policy training and creative best practices to our XFN sales partners in addition to advertisers

• Anticipate risks, provide escalation management, communicate with decision makers, and balance business needs versus technical constraints

• Work with the Review Operations and Business Integrity teams to troubleshoot tooling errors and identify workflow best practices

Minimum qualifications:

• Fluent in Arabic and English

• Bachelor’s degree from a 4-year accredited university or equivalent years of work experience

• 1+ years of relevant work experience

• Experience working with Sales Force, JIRA, or other ticket management systems

Preferred qualifications:

• Prior Sales, Account Management, or Operations background

• Strong interpersonal skills to be able to work with various team members throughout the company

• Meticulous attention to detail, as well as an understanding of the digital advertising space

• Data driven with a proven track record of leveraging reporting insights to inform decision making

• Able to work independently while also operating as a collaborative team player

• Flexibility to work any assigned shifts which may include early mornings, late evenings, and weekends

• Customer-driven with a passion for supporting Snapchatters

• Passion for Snapchat, and up for the challenge of building something from the bottom up

• Familiarity with the various Arabic dialects (especially GCC) and an understanding of the Arabic and Middle Eastern cultures

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!