ABOUT US

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Singapore, and Japan.

• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

WHAT YOU’LL DO:

• Build the Intelligence Layer for Enterprise AI Agents: Lead development of Agent Intelligence – the decisioning system that enables AI agents to take optimal actions based on business context, user intent, and predicted outcomes. Transform reactive support into proactive, value-driving interactions at scale.

• Solve Complex Challenges: Balance competing stakeholder needs – end users expecting helpful recommendations, operations teams requiring control and explainability, and developers needing flexible decisioning frameworks.

• Pioneer Agent Decisioning Architecture: Define how AI agents should decide what actions to take – from real-time next-best-action selection to long-term outcome optimization. Tackle novel problems including contextual decisioning, multi-objective optimization, and interpretable AI reasoning.

• Collaborate: Partner with engineering on decisioning systems, ML teams on predictive models and reinforcement learning, and data teams on analytics and experimentation frameworks.

• Advise: Become trusted and strategic advisor to our customers, in partnership with our sales, go-to-market, and forward-deployed teams.

• End-to-End Ownership: Lead the product through all stages from concept to excellent execution, in close collaboration with cross-functional partners.

WHAT YOU’LL BRING:

• Proven Experience: Extensive experience in product, engineering or related field, with background leading products from ideation to launch.

• Curiosity: Passion for deeply understanding user needs and finding the right solutions from first principles. Ability to operate in high ambiguity and build new, 0–1 bets.

• Excellent Collaboration: Product is a team sport, and building great products means working closely with engineering, design, customers, leadership, and more to help bring ideas to life.

• Excellent Communication: Strong verbal and written communication skills, with the ability to articulate complex problems, concepts and decisions to various stakeholders.

• Strong Values Alignment: Embodies our values and culture.

• Adaptability and Resilience: Comfort working in a fast-paced startup environment, able to adapt to changing priorities and handle ambiguity with grace.

EVEN BETTER...

• Experience designing for AI-driven products or conversational interfaces.

• Experience working on recommendation systems, decisioning engines, or optimization platforms.

• Experience with machine learning operations, A/B testing, or experimentation platforms.

• Experience with Typescript, React, and other programming languages.

OUR VALUES

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.

• Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.

• Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.

WHAT WE OFFER:

We want our benefits to reflect our values and offer the following to full-time employees:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension) with Sierra match

• Parental Leave

• Fertility and family building benefits through Carrot

• Lunch, as well as delicious snacks and coffee to keep you energized

• Discretionary Benefit Stipend giving people the ability to spend where it matters most

• Free alphorn lessons

These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

BE YOU, WITH US

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.