Head of Execution – Customer Services (Electrification & Automation)

Head of Execution – Customer Services (Electrification & Automation)

Job ID

512550

Posted since

13-Jul-2026

Organization

Smart Infrastructure

Field of work

Project Management

Company

Siemens Limited

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

• Thane
• Maharashtra
• India

About the Role:

We are looking for an experienced and inspiring leader to head the Execution function within Electrification & Automation – Customer Services. This strategic leadership role is responsible for delivering execution excellence, ensuring customer satisfaction, driving efficiency, and enabling sustainable profitable growth.

Key Responsibilities:

• Lead the Execution organization for EA Customer Services.

• Ensure safe, timely, high-quality, and profitable delivery of all portfolios.

• Drive operational excellence through standardized execution processes, digitalization, and continuous improvement.

• Own execution KPIs including revenue realization, gross margin, productivity, EHS, customer satisfaction, and on-time delivery.

• Develop execution strategies to support aggressive business growth and scalability.

• Build and mentor high-performing teams while fostering a culture of accountability and collaboration.

• Partner closely with Sales, Portfolio, Operations, Procurement, Finance, and Factory teams to ensure seamless execution.

• Strengthen customer relationships through proactive governance and executive engagement.

• Lead risk and opportunity management across the execution portfolio.

• Champion digital tools, remote services, predictive maintenance, and lifecycle business models.

• Drive resource planning, capability development, and organizational effectiveness.

Qualifications & Experience:

• Bachelor’s degree in electrical engineering or a related engineering discipline; postgraduate qualifications are an advantage.

• Minimum 15-20+ years of relevant experience in project execution, service operations, or engineering management.

• Proven leadership experience managing large execution teams across multiple locations.

• Strong commercial acumen with demonstrated experience, project financials, and operational KPIs.

• Deep understanding of Electrification, Automation, Protection, Power Transmission & Distribution

• Strong stakeholder management, communication, and change leadership skills.

Key Competencies

• Strategic Leadership

• Customer Centricity

• Operational Excellence

• Commercial Acumen

• People Development

• Execution Discipline

• Digital Transformation

• Cross-functional Collaboration

• Problem Solving & Decision Making

What Success Looks Like:

• Industry-leading customer satisfaction.

• Consistent achievement of revenue and profitability targets.

• Best-in-class project execution with strong EHS and quality performance.

• Highly engaged and capable execution organization.

• Increased adoption of digital and lifecycle service offerings.

• Sustainable growth through excellence.

Why Join Us?

This role offers the opportunity to shape the future of Customer Services within Electrification & Automation, leading a critical function that directly impacts customer success, business growth, and digital transformation. You will work with talented teams across India while influencing strategy and execution at a national level.

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