Seller Operations - Chinese Communications & Training Specialist

Create, integrate, design and translate various educational materials needed in cascading to different audiences and stakeholders of Shopee Philippines

Responsibilities

• Integrate, design, and translate various educational materials needed in cascading to different audiences and stakeholders of Shopee Philippines
• Identify Chinese seller needs and build up positive engagement via We Chat through content that is engaging and easy to understand
• Partner with internal stakeholders to address seller operational issues and manage concerns, enforce education strategies, and provide appropriate solutions
• Conduct seller trainings for Chinese sellers, as needed
• Work closely with Operation/Business Development/Marketing teams to prioritize and translate business information needs

Requirements

• At least 2 years in college with or without experience or High school graduate with at least 5 months of Customer Service experience
• At least 2 years of experience in e Commerce industry or customer support team
• Excellent knowledge in We Chat and Microsoft Office tools
• Excellent verbal and written communication skills in English and Chinese (Mandarin), ability to communicate in Filipino a plus
• Good team player with positive attitude
• Self-motivated, has strong sense of ownership, resourceful, and highly organized
• Has strong attention to detail and eagerness to learn
• Amenable to working in Ortigas