Shopee
Vendor Operations – Customer Facing (Consignment)
직무운영
경력중급
위치Manila, Philippines
근무오피스 출근
고용Entry Level
게시오늘
포지션 소개
Responsibilities
- Oversee and ensure compliance in delivery schedules, inventory management, and logistics processes.
- Resolve operational issues such as delivery errors, penalties, and escalations.
- Monitor and address returns, refunds, and shop penalties by identifying root causes.
- Manage warehouse claims and ensure proper checking procedures.
- Ensure adherence to fast shipping and platform standards for customer satisfaction.
- Maintain RTS scheduling accuracy.
- Conduct training for stakeholders on processes and compliance.
- Handle shop onboarding/offboarding, including training and reconciliation.
- Coordinate with internal teams for timely payment reconciliation.
- Monitor orders to prevent fraud and cancellations.
- Resolve operational concerns raised by stakeholders (SCS, Buyers, suppliers).
- Represent Vendor Operations in meetings, providing performance updates.
- Serve as the key liaison between BD, Warehouse, and other teams.
Requirements
- Educational Background & Certifications Requirement: College Degree
- Experience in Warehouse operations
- Experience in stakeholder management
- Good communication and time management skills
