Vendor Operations – Customer Facing (Consignment)

Responsibilities

• Oversee and ensure compliance in delivery schedules, inventory management, and logistics processes.
• Resolve operational issues such as delivery errors, penalties, and escalations.
• Monitor and address returns, refunds, and shop penalties by identifying root causes.
• Manage warehouse claims and ensure proper checking procedures.
• Ensure adherence to fast shipping and platform standards for customer satisfaction.
• Maintain RTS scheduling accuracy.
• Conduct training for stakeholders on processes and compliance.
• Handle shop onboarding/offboarding, including training and reconciliation.
• Coordinate with internal teams for timely payment reconciliation.
• Monitor orders to prevent fraud and cancellations.
• Resolve operational concerns raised by stakeholders (SCS, Buyers, suppliers).
• Represent Vendor Operations in meetings, providing performance updates.
• Serve as the key liaison between BD, Warehouse, and other teams.

Requirements

• Educational Background & Certifications Requirement: College Degree
• Experience in Warehouse operations
• Experience in stakeholder management
• Good communication and time management skills