Shopee
Case Management Analyst
직무운영
경력중급
위치Manila, Philippines
근무오피스 출근
고용Experienced (Individual Contributor)
게시오늘
포지션 소개
Responsibilities
Key Responsibilities
- Manage and maintain the Ethics & Integrity case management database and tracking systems.
- Monitor the progress and status of ethics-related cases and investigations to ensure timely closure and compliance with established service levels.
- Prepare regular reports, dashboards, and performance metrics related to case volume, resolution timelines, trends, and outcomes.
- Analyze data to identify recurring issues, risk areas, and opportunities for process improvement.
- Recommend process improvements to enhance case management, reporting, and governance practices.
Requirements
Qualifications
- Bachelor's degree in Business Administration, Data Analytics, Psychology, Human Resources, Legal Management, Criminology, Statistics, or a related field.
- 2–5 years of experience in compliance, investigations support, audit, risk management, governance, HR, data analytics, or a related function.
- Strong analytical and problem-solving skills.
- Advanced proficiency in Microsoft Excel and data analysis tools.
- Experience creating reports, dashboards, and performance tracking mechanisms.
- Excellent organizational skills and ability to manage multiple priorities simultaneously.
- High level of integrity, professionalism, and discretion when handling confidential information.
- Strong communication and stakeholder management skills.
- Detail-oriented with a commitment to accuracy and data quality
