QA Project and Process Improvement Management (SPX)

Responsibilities

• Lead and support QA projects. Coordinate with cross-functional stakeholders (Ops, BI, Product, Costing, etc.) to ensure alignment and smooth execution of QA initiatives
• Conduct deep-dive data analysis to identify non-compliance trends, operational inefficiencies, and potential fraud cases
• Provide data-backed recommendations to improve frameworks, SOPs, and training
• Prepare regular reports and insights for management on QA performance metrics, compliance trends, and initiative progress
• Support audit design and automation efforts to reduce manual work and increase audit accuracy
• Conduct site visits to validate on ground practices and identify gaps
• Act as a subject matter expert for QA data and processes, supporting continuous improvement

Requirements

• Bachelor’s degree in Business, Operations, or related fields
• Minimum 2–4 years of experience in operations, data analysis, or project management
• Strong skills in GSheet/Excel and SQL
• Experience in data cleaning, root cause analysis, and translating raw data into actionable insights
• Strong project management skills: able to manage multiple initiatives simultaneously with tight timelines
• Excellent communication and stakeholder management skills, both in Thai and English
• Proactive, detail-oriented, and able to work independently
• Willingness to conduct occasional on-site visits to hubs or warehouses