Senior Workforce Planning - Operations, Shopee

We are seeking a detail-oriented and analytical Senior Associate to support day-to-day workforce planning operations. This role plays a key part in translating forecasts into executable staffing plans, ensuring optimal coverage, service level achievement, and cost efficiency across operations.

Responsibilities

1. Workforce Planning (Monthly / Weekly / Daily):

• Translate approved forecasts into staffing requirements (headcount & shift plans).
• Build and maintain monthly, weekly, and daily staffing plans.
• Adjust plans based on real-time demand fluctuations and operational changes.

2. Capacity Monitoring & Control (Weekly / Daily):

• Track actual vs. planned headcount and staffing variance.
• Monitor shrinkage factors (leave, absenteeism, training).
• Manage utilization, productivity, and overtime usage.
• Identify staffing risks early and propose corrective actions.

3. Performance Analysis & Reporting:

• Monitor service level (SLA), occupancy, backlog, and key workforce metrics.
• Analyze forecast vs. actual gaps and provide variance analysis.
• Prepare weekly and monthly planning reports with actionable insights.
• 4. Stakeholder Coordination & Alignment:
• Partner closely with Operations leaders to validate demand assumptions and staffing requirements.
• Align with the Workforce Planning / Forecast team on demand changes and scenario adjustments.
• Work with the Recruitment & Outsourced Labor Management team to flag hiring gaps and short-term staffing risks.
• Present staffing outlook, risks, and mitigation plans in weekly/ monthly review meetings.
• Escalate critical service level or capacity risks with data-driven recommendations.

Requirements

• Bachelor’s degree in Business, Operations, Statistics, or related fields.
• At least 3 years of experience in Workforce Planning, Capacity Planning, or Operations Planning.
• Strong analytical and numerical skills, proficient in Excel / Google Sheets.
• Good communication and cross-functional collaboration skills.
• Close attention to detail and the ability to work under tight timelines.