Billing Support - First Mile, SPX Express (Tunasan, Muntinlupa)

Responsibilities

• Responsible for delivering overall billing monitoring and validation, including resolution of disputes in alignment with SLA targets
• Approve validated billing entries and endorse them to the Finance Team for processing
• Utilize advanced Excel/Google Sheets formulas for reporting, analysis, and process optimization
• Monitor compliance of agencies and internal teams with billing-related data requirements and submission deadlines
• Ensure accuracy and integrity of operational data across planning tools and trackers
• Generate and manage regular performance and process reports; drive continuous improvement initiatives
• Resolve billing-related escalations through root-cause analysis and implement long/short-term solutions
• Conduct billing orientation and training for newly onboarded partner agencies
• Supervise seasonal manpower assigned to billing operations to maintain process efficiency and quality
• Support monthly closing activities, including reconciliation of billing reports
• Contribute to cost-efficient and effective FM Ops projects and process enhancements
• Perform other tasks as may be assigned by the Reporting Manager

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• Preferably with at least 2 years of billing, finance, or operations experience; open to fresh graduates with strong analytical and technical skills
• Strong proficiency in Microsoft Excel and Google Sheets (e.g., formulas, pivot tables, data validation, dashboards)
• Experience in handling large datasets and generating actionable insights
• Excellent written and verbal communication skills for cross-functional coordination
• Strong problem-solving and analytical thinking with keen attention to detail
• Ability to adapt to a dynamic, fast-paced logistics environment
• Strong interpersonal skills with the ability to work across teams and external partners
• Experience managing or supervising support teams (seasonal or regular) is a plus