SCommerce - Dispute Analyst

Responsibilities

• Assist in managing FBS disputes on behalf of sellers on time.
• Validate appropriate data from the system, analyze proof, and collect evidence to ensure a proper course of action is being pursued.
• Ensure accurate and appropriate responses to disputes.
• Assist in RO Creation
• Assisting OSG concerns via IHT and tracker.
• Escalations via email across SBS shops and other stakeholders
• To consolidate all switching orders with the corresponding SKU for reconciliation purposes

Requirements

• At least college level (undergraduate/graduate)
• Strong computer skills required
• Proficiency in MS Office and Google Docs preferred
• Experience in disputes or payments industry is preferred
• Good communication skills
• Detail-oriented and results-driven
• Ability to resolve conflict
• Ability to analyze information, think through difficult problems, and make critical decisions based on limited information