Shopee
Vendor Operations – Customer Facing (Crossborder), Scommerce
직무운영
경력중급
위치Manila, Philippines
근무오피스 출근
고용Experienced (Individual Contributor)
게시오늘
포지션 소개
Responsibilities
- Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
- Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
- Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
- Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
- Ensure RTS and liquidation scheduling accuracy.
- Coordinate with internal PICs to ensure timely payment reconciliations.
- Proactively monitoring of orders to prevent fraud and order cancellations.
- Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
- Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
- Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.
Requirements
- Educational Background & Certifications Requirement: College Degree
- Experience in Warehouse operations, stakeholder management
- Good communication skills
