Senior Process Excellence - Warehouse, Shopee

The Warehouse Process Excellence is responsible for driving standardization, visibility, and continuous improvement of warehouse processes across the network.

This role operates at network level (process-based), working with multiple WH stakeholders to ensure initiatives are well-designed, properly tracked, and effectively executed, with clear linkage to business impact and ROI.

Responsibilities

1. Process & Initiative Ownership (Core)

• Support the design, rollout, and optimization of warehouse process initiatives (IB, Picking, Packing, OB, Compliance).
• Translate business objectives into clear process scopes, milestones, and success metrics.
• Ensure new or improved processes are standardized and scalable across warehouses.

2. Cross-functional Coordination

• Work closely with:

• WH Operations teams (execution owners)

• Performance/Data teams

• Infra, Automation, Product/System teams

• Align timelines, assumptions, and resource needs across initiatives.

• Facilitate weekly / monthly reviews to ensure alignment and decision clarity.

3. Governance & Standardization

• Support and continuously improve Operation Excellence governance standards, including:

-Project templates

-Reporting formats

-Decision and escalation mechanisms

• Ensure initiatives follow clear RACI, ownership, and post-implementation review discipline.

4. Business Impact & Continuous Improvement

• Track initiative outcomes against defined KPIs and ROI expectations.
• Highlight gaps between design intent and actual execution.
• Propose follow-up actions to stabilize, optimize, or scale successful solutions.

Requirements

• 3–5 years of experience in warehouse/ supply chain operations, Operation Excellence, or process/project role.
• Strong process thinking and ability to structure complex problems.
• Solid analytical skills; comfortable working with data and dashboards.
• Good stakeholder management and cross-team communication.
• High ownership, able to manage multiple initiatives in parallel.
• Familiarity with project or collaboration tools (Excel, Slides, Jira, Smartsheet, or equivalent).