[WangNoi] - Associate, Return Lead

Manage and process return tasks & provide problem solving to Returns team

Responsibilities

• Manage all return operation to control team and support manager
• Monitor the dashboard and analysis to follow daily performance
• Maintains quality service by enforcing quality and customer service standards
• Analyse and resolve quality and customer service problems, and recommend system improvements
• Coordinate with other related team to ensure that all run smoothly for Returns department
• Train, motivate and coach employees as needed for service efficiency to customers and assessing employee performance
• Provide helpful feedback, solution and training opportunities to team member
• Contribute team effort by accomplishing related results as needed.
• Ensure that staff members follow company policies and procedures.
• Accomplish operations and organisation mission by completing related results as needed
• Delegate work duties to staff to attain objectives and allocate use available resources using
• Review performance data (activity reports) to monitor and measure productivity, goal progress and activity levels
• To perform any other duties assigned by Manager

Requirements

• Bachelor’s Degree or higher in Logistic management, supply chain or any related field
• At least 3 years of working experience for Return and Quality Control (e-commerce is highly preferred)
• Be able to communicate in English
• Problem solving skills and Conflict management
• Ability to work under deadlines and pressure
• Good interpersonal, communication and negotiation skills.
• Good team player
• Proficient with Microsoft Excel
• Able to work on shift and day-off when required