Shopee
Chatbot & Business Insight - Regional Seller Experience (Contract)
직무프로덕트
경력중급
위치Jakarta, Indonesia
근무오피스 출근
고용Entry Level
게시오늘
포지션 소개
Responsibilities
- Analyze chatbot transcripts to identify issues and propose improvements.
- Coordinate and monitor sentiment surveys across countries.
- Evaluate chatbot features against global competitors and identify improvement areas.
- Classify historical chat data to build a structured Q&A repository.
- Label datasets with relevant tags (intent, sentiment, etc.) for machine learning use.
- Assist in compiling requirements, coordinating rollouts, and collecting post-launch feedback.
Requirements
- Strong research skills, especially in analyzing external platforms and competitors
- Ability to transform unstructured data into clear, actionable insights
- Proficient in data analysis, quality assurance, and competitive benchmarking
- Detail-oriented with strong analytical thinking
- Excellent communication and coordination across teams
- Self-motivated and proactive with the ability to work independently
