Operated Service Point, Shop Management (SPX)

Taking care of an end to end new service point partner and Onboarding and maintaining the accuracy of partner information which affects seller experience e.g. service point address information, service point operating hours

Responsibilities

• Be responsible for SPX service point partner onboarding process including point creation in the system, map creation in Google Maps, material distribution to the partner, and making sure that any relevant parties can complete their checklist on time
• Coordinate with other teams supporting onboarding process e.g. training team, payment team to manage onboarding to be completed within expected timeframe
• Maintain the accuracy of SPX service point partner information to ensure that customers can see the correct and up to date information regarding the service points
• Conduct report on a weekly basis to summarize onboarding performance
• Work on administrative tasks following assignment from the supervisor

Requirements

• Bachelor’s degree in any field
• Be familiar with Google Sheets and Excel, be able to use basic formula to summarize data
• Can communicate in English, only writing and reading are necessary
• Possess detail-oriented mindset
• Be able to adapt following a change in business and team direction