Operations Specialist – Payments Invoicing & Compliance

This strategic role is focused on leading key invoicing, tax compliance, and billing automation initiatives across our e-commerce platform. Sitting at the intersection of Operations, Tax, Finance, and Product, you will drive project management for end-to-end seller invoicing systems—ensuring seamless BIR regulatory compliance, system feature adoption, and zero-defect reconciliation workflows.

Responsibilities

1.

Drive Invoicing System Automation and Feature Adoption:

• Lead end-to-end project management for invoicing product updates, automation initiatives, and tech feature enhancements.
• Champion the drafting of Feature Request Forms (FRFs), secure necessary HOD approvals across Operations and Finance leadership, and oversee live product rollouts to systematically eliminate manual, spreadsheet-based operational workarounds.

2. Ensure BIR Tax Compliance and Regulatory Standardization:

• Own the operational alignment and project execution for baseline and evolving Bureau of Internal Revenue (BIR) policies, including electronic invoicing (BIR EIS) and withholding tax frameworks.
• Establish standardized operational logic for monthly invoice issuance, quarterly BIR Form 2307 handling, interim corrections, and automated eligibility/negative tax quarter exclusions.

3. Drive Operational Escalation & Issue Resolution Frameworks:

• Serve as the strategic anchor for invoicing troubleshooting across Seller Operations (SO), Business Development (BD), and Customer Service (CS) teams.
• Partner closely with local Tax and Finance teams to investigate root causes of system anomalies, bridge data discrepancies, and implement preventive internal controls.

4. Cross-Ecosystem Stakeholder Alignment & Seller Communication:

• Translate complex tax regulations, BIR policy shifts, and platform system changes into clear, structured guidance and communication strategies for external sellers.
• Coordinate across internal stakeholders (Tax, Finance, Product, Commercial) to ensure a single, aligned invoicing roadmap that balances strict regulatory compliance with a smooth seller experience.

Requirements

• A minimum of 3–5 years of professional experience in finance operations, payment/invoicing projects, tax technology, fintech operations, or product operations.

Skills Required:

1.

Invoicing & Local Tax Compliance Acumen:

Strong understanding of Philippine e-commerce invoicing requirements, BIR regulations (e.g., BIR Form 2307, e-invoicing/EIS), and tax reconciliation logic.

2.

Process Re-engineering & System Automation:

Proven ability to analyze complex, manual invoicing/tax workflows and re-engineer them into automated, system-driven solutions alongside Product and Tech teams.

3.

Systems Integration & Functional Ownership:

Experience writing functional requirements (FRFs/BRDs), defining business logic for tech enhancements, and managing User Acceptance Testing (UAT) and rollouts for billing or invoicing modules.

4.

Regulatory & Commercial Translation:

Demonstrated skill in translating complex BIR policies and technical system specifications into precise operational workflows and plain-language seller communications.

5.

Strategic Project Management:

Ability to scope, prioritize, and deliver multiple cross-functional invoicing projects simultaneously, focusing on measurable improvements in compliance, accuracy, and operational efficiency.