Shopee
Senior Product Data Analyst, Shop Chatbot & AI Chat
직무데이터 분석가
경력시니어급
위치Singapore
근무오피스 출근
고용Experienced (Individual Contributor)
게시오늘
포지션 소개
Responsibilities
- Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues
- Design and maintain dashboards and reports to support product, operations, and engineering teams
- Monitor key performance metrics (e.g., intent recognition rate, response time, user satisfaction) and provide actionable insights
- Collaborate with data scientists, product managers, and engineers to support business decisions and product improvements
- Contribute to model evaluation and A/B test analysis, generating insights for continuous system optimization
Requirements
- Bachelor’s degree or above in any discipline; majors in Statistics, Computer Science, Mathematics, or related fields are preferred
- Minimum 3 years of working experience with SQL, A/B testing and, prior project experience with large datasets
- Familiarity with Python, R, or other data analysis tools is a plus
- Experience with data visualization tools (e.g., Tableau, Power BI, Looker) is an advantage
- Strong analytical thinking, communication skills, and team spirit
- Passion or interest in chatbot products, AI technologies, or natural language processing is a plus
