Strategy and Ops Lead - Regional Logistics

The Shopee Regional Logistics team is committed to providing Shopee's users with the best e-commerce logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology and data-driven strategies, the team optimises the entire logistics value chain, from seller to the last-mile delivery, and pre-purchase to order completion. With access to extensive data, the team gains insights into logistics operations and user preferences to deep-dive and solve pain points from a first-principles basis.

We are looking for self-driven individuals to join our team in shaping the future of courier delivery services across Asia markets. The stiff-neck competition and unique operating environment in each market makes this role a highly challenging and fulfilling one. You will be responsible for understanding business operations and requirements, identifying product solution opportunities, designing and implementing the end-to-end logistics solutions (from both business operations and systems perspective)

Responsibilities

• Evaluate the efficiency and effectiveness of current processes, identifying opportunities to reduce costs and optimise operational performance
• Conduct in-depth market research and deep-dived data analysis to derive strategic business planning initiatives
• Work closely with cross-functional teams to analyse performance trends and test hypotheses to help shape go-to-market strategies
• Support the alignment of business priorities and goals with stakeholders and senior leaders to develop an overall business strategy and well-defined operational objectives
• Translate operational objectives into action plans with specific next steps for implementation
• Monitor and evaluate performance consistently during and after implementation, to identify areas of improvement and ways to refine our strategy
• Support and coordinate cross-functional strategic initiatives and projects

Requirements

• At least 5 years experience in management consulting, relevant areas (e.g. supply chain, e-commerce, tech, regional/global project management, strategy & implementation) or high performing organisation(s)
• Professional experience in corporate and growth strategy, consulting, or proven track record in managing complex operational teams, programs or projects
• Professional experience in developing practical, actionable plans to help organisations achieve their business goals
• Strong desire to build broad capabilities in strategy, operations, data analytics, and product design in the e-commerce industry
• Ability to observe trends and patterns in data; generating insights that guide key decision making
• Ability to balance between big-picture thinking and detail-oriented planning
• Ability to thrive in a dynamic and collaborative environment to make an impact and grow