Workforce Planning Management - Fulfillment Centre (Bukit Raja, Klang)

Responsibilities

• Lead and manage end-to-end headcount planning processes, ensuring alignment between workforce capacity and business volume.
• Conduct cost analysis, budgeting, and workforce financial forecasting to support decision-making at senior management levels.
• Develop and maintain workforce models and dashboards to track productivity, utilization, and efficiency metrics.
• Collaborate with relevant teams from business to forecast staffing needs and optimize workforce allocation.
• Establish and maintain strong stakeholder and vendor relationships, proactively resolving issues and negotiating terms to maximize service efficiency and cost optimization.
• Drive continuous improvement initiatives focused on cost efficiency, workforce productivity, and operational excellence.
• Provide leadership and performance management to customer service teams, ensuring high levels of engagement, accountability, and alignment with organizational goals.
• Undertake additional responsibilities and assignments as directed by management to support evolving business need.

Requirements

• Bachelor’s Degree in Business, Engineering, Supply Chain, Operations Management, or a related field.
• Proven experience relevant to headcount planning, operations management, preferably in logistics, warehouse, manufacturing or e-commerce sectors.
• Strong analytical and data management capabilities, with proficiency in Excel, Google Sheets, and related tools.
• In-depth knowledge of workforce scheduling, capacity planning and cost analysis.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and drive cross-functional collaboration.
• Ability to thrive in a fast-paced, high-volume, and dynamic environment.