포지션 소개
Responsibilities
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Support operations to run smoothly in reverse flow and exception order management flow operations
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Analyze exception order root cause and point of occurrence to reduce number of exception orders
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Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively
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Manage dispute operations for internal and external SPX operating model
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Reconcile stuck loss to comply with exception process and SOC for liquidation
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Align with CX team on handling process, SLA days from Ops feedback
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Make decision on complicated case from ticket/ stuck order for loss and claim process
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Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead
Requirements
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Bachelor's degree with 1-2 years of related experience
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Ideally from logistics, operations management, or data analysis background
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Strong interpersonal, analytics, and problem-solving skills
