Operations Support Specialist - SCommerce

Responsibilities

• Responsible for the end-to-end execution of shops under Service by Shopee (SBS). This covers the following:

1. Manage overall Seller Center operations and execution. (e.g. SKU creation, Marketing promotions – voucher creation etc.)
2. Check’s price listed, vouchers and set discounts correctly.
3. Responsible for overall operations and making sure to meet SLA compliance.
4. Inventory Management (Flagging Expiry Management, RTS, Inbounding, ATP, and Shop OOS, Current Inventory Report)
5. Reports directly to Operations Team Leader.
6. Execute warehouse requests for fixing and proper execution.
7. Flagged Buyer chat concerns/escalations to Customer Facing /Team Leader.
8. Handles ad hoc requests.

• Will be directly discussing with Operations Team Leader on operational concerns and, therefore, will take actions to ensure unhampered operations and execution of promo

Requirements

• Graduate of any Bachelor’s Degree
• Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing
• Keen with details and has a background in process improvement
• Knowledgeable with MS and Google Applications