(Senior) Product Operations Associate - Shopee

Responsibilities

• Promptly address and prioritize product issues based on business impact; balance priorities among stakeholders effectively.
• Collaborate closely with cross-functional teams to conduct User Acceptance Testing (UAT), ensuring critical business requirements are met and edge cases are thoroughly addressed.
• Execute feature release checklists, create user guides, and develop educational content to ensure teams understand and adopt new features effectively.
• Serve as the primary point of contact for business users' inquiries about feature logic.
• Implement product configuration changes based on business requests.
• Other tasks are assigned by the Company from time to time.

Requirements

• 2-3+ years of experience in product operations, technical support, IT support or quality assurance.
• Excellent problem-solving skills, can quickly assess and resolve complex issues following established escalation procedures.
• Effective verbal and written communication skills to work collaboratively in a team environment.
• Strong organizational skills to manage multiple tasks and priorities effectively.
• Familiarity with Quality Assurance (QA) processes and methodologies.
• Detail-oriented with a focus on thoroughness in addressing edge cases.
• Ability to work in a fast-paced environment and meet deadlines.
• Willingness to learn and adapt to new tools, processes, and priorities.