Seller Operations - Strategy and Projects Specialist
포지션 소개
Responsibilities
Role Description:
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Identify the drivers of key operational issues across different seller types
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Work with sellers to diagnose seller-related operational challenges and develop improvement plans
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Revamp internal Shopee processes that hinder sellers from good operational performance
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Evaluate local and regional policies to address challenges and create new ones where needed
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Create incentives and penalties to best drive improved seller performance
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Design education strategies across multiple seller channels to drive seller behavior
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Assess competitor platform’s operations processes and continuously adapt for Shopee sellers
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Collaborate with regional operations to develop seller management tools for local sellers
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Work with cross functional teams to program manage seller-impacting projects
Knowledge and Skills:
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Highly analytical, quantitative background; Strong problem solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
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Strong sense of ownership; self-motivated, proactive in learning and able to work under pressure
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Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
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Able to act upon constructive feedback and handle high stress situations
Requirements
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Highly analytical, quantitative background; Strong problem solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
-
Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
-
Work with sellers to diagnose seller-related operational challenges and develop improvement plans
-
Design education strategies across multiple seller channels to drive seller behavior
-
Assess competitor platform’s operations processes and continuously adapt for Shopee sellers
