Key Account Management (FBS - SME) - Business Development, Shopee (HN)

• Shopee Fulfillment by Shopee (FBS) is Shopee’s end-to-end fulfillment solution, providing nationwide warehousing, fulfillment to help sellers scale operations and improve buyer experience.
• FBS enables sellers to grow faster through better buyer experience, nationwide reach, and operational efficiency by leveraging Shopee’s logistics network and fulfillment infrastructure.

Responsibilities

• Proactively engage with potential and existing sellers to pitch the value and benefits of Shopee Fulfillment Services (FBS) and engage sellers to join the FBS program.
• Address seller concerns and feedback with clarity to ensure successful sign-ups, coordinate with internal teams to ensure a smooth and timely onboarding experience
• Maintain a high level of product and process knowledge to provide accurate and consultative support to sellers
• Other tasks as assigned

Requirements

• 1 - 3 years experience in Key Account, Merchandiser, Business Development
• Good at planning, analytical skills, and execution, can work with sellers to plan & achieve monthly/yearly commercial targets
• Strong communication skills, able to prepare, lead and present in meetings with the seller
• Logical thinking and strong problem-solving skills
• Ability to interact with a broad set of businesses and stakeholders and present both over the phone and in person
• Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs.