Head of Key Account Management - Business Development, Shopee

Responsibilities

• Responsible for supervising and leading a team of Key Account Management
• Drive performance of all Key Account Managements within responsibility on dimensions including commercial performance, seller relationship, social media engagement, internal tools and systems and special projects etc.
• Develop and maintain industry-leading relationships with external key account contacts to ensure that the business receives constant leads on potential key sellers
• Work to create cross-functional engagements and understandings with necessary departments
• Negotiating deals with key sellers and working with marketing to develop matching initiatives to boost revenues
• Oversee quality of deals & sellers satisfaction with KAM and platform
• Support CM in developing seller management strategy & initiatives
• Create a healthy work environment within the team and grow more future leaders
• Ensure correct and timely completion of team member’s performance report
• Other tasks as assigned

Requirements

• Bachelor’s or Master’s Degree in business or related fields
• Ideally 3 -5 years of working experience preferably in business development, sales or account management
• Ability to interact with a broad set of businesses and stakeholders
• Good command of English
• Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs
• People management skills and have experience taking care of a team
• Data driven, logical thinking and strong problem-solving skills
• Result-oriented, self-driven, and strong negotiation skills
• Experience in E-commerce is a plus