Customer Service (Live Chat) - 12 months (3rd Party Contract), Scommerce (Bukit Raja)

Responsibilities

• Handle incoming buyer chats via Shopee's live chat platform
• Deliver excellent customer service in line with SLA standards
• Coordinate with internal teams (CS, Warehouse, Logistics) to resolve issues
• Take ownership of customer concerns and follow through to resolution
• Identify and suggest process improvements
• Achieve daily performance KPIs set by the regional team

Requirements

• Candidates must be able to commute to the Unit WA-L2-A1, WA-L2-A2, WA-L2-A3 Bukit Raja Industrial Complex, Jalan Keluli 2B/KU2, Taman Perindustrian Bukit Raja, 41050 Klang, Selangor
• Willing to work on rotational shifts, weekends and public holidays
• Overtime (OT) is applicable if required
• This position will be assigned to a third-party vendor
• Minimum SPM qualification; diploma or higher preferred
• Prior experience in customer service, call center, or live chat support is an advantage
• Proficient in written and spoken English and Bahasa Malaysia
• Strong communication and problem-solving skills
• Ability to multitask and work under pressure in a fast-paced environment
• Must be a team player with a proactive attitude