As a member of the Ship Bob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of Ship Bob.

• Collaborate with Peers and Leaders Alike: Ship Bob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all sethigh standards and understand the importance oftransparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.

• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Hours/Shift: 8:00am-4:30pm Monday-Friday

Location: 400 Kolendorski Road, Jackson, NJ 08527

Role Description:

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all Ship Bob merchants at our partner fulfillment centers. As the sole Ship Bob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests. At Ship Bob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. The backup for this role is the Manager, SFN Quality.

What you’ll do:

• Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.

• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.

• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.

• Determine root cause of inventory adjustments and lead efforts to correct.

• Perform audits or other actions requested by merchants within the site.

• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.

• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.

• Communicate updates and relay important operational information about merchants directly to OSS Area Manager.

• Present weekly performance reports during business review with leaders from partner fulfillment center.

• Comply with all food safety and compliance policies and regulations.

• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.

• Other duties/responsibilities as necessary.

What you’ll bring to the table:

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.

• Proficiency with Warehouse Management System software.

• Experience using an RF Scanner preferred.

• Demonstrated ability to work independently without direct supervision on-site.

• Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred.

• Excellent time-management and prioritization skills.

• Excellent attention to detail.

• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.

• Comfortable in a fast-paced and highly adaptive environment.

• Ability to lift 50 lbs. without any health limitations.

• Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.

• Able to bend, stoop, reach above, and push/pull frequently.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance

• Paid Maternity/Parental Leave Program

• Paid Holidays & Flexible Time Off Program

• Paid Sick Leave

• Wellness Days (1 day/quarter)

• 401K Match

• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/

• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

Ship Bob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The base pay for this position is $50,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at Ship Bob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

Ship Bob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize Ship Bob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across Ship Bob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. Ship Bob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and Soft Bank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

*Ship Bob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. *

*There is no deadline to apply for this position, as Ship Bob accepts applications on an ongoing basis. *