As a member of the Ship Bob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of Ship Bob.

• Collaborate with Peers and Leaders Alike: Ship Bob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all sethigh standards and understand the importance oftransparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.

• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote-India

Role Description:

We are looking for a Merchant Implementation Manager to facilitate the onboarding process for new merchants joining Ship Bob. In this role, you will guide merchants to configure and optimize software and fulfillment services confidently. Your adept problem solving, decision making, project management and strong communication skills will swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success. This role reports to the Manager, Merchant Implementation.

What You’ll Do:

Project Management:

• Establish and maintain communication with key stakeholders and set expectations for project timelines and milestones.

• Monitor task completion to ensure alignment with project deadlines.

• Maintain comprehensive project documentation, including meeting notes, timelines, progress report and key deliverables.

Consultation: Understand Merchant Needs and Goals

• You will review solutions requirements and success criteria for the project and consult the merchant through onboarding Ship Bob.

• Serve as the primary point of contact and advisor across multiple merchants during the implementation phase.

Configuration: Assist Merchants to Setup and Optimize the Ship Bob Software

• Configure Ship Bob solutions and services to meet the merchant's goals based on the Scope of Work (SOW) provided by Ship Bob Solutions Engineers.

• Support our merchants to configure standard integrations with Ship Bob's software solutions, successfully utilize them to manage their order fulfillment.

• Work directly with Ship Bob Operations teams to coordinate and develop the setup and roll out of our fulfillment services to ensure seamless operations.

Onboarding: Coach and Guide Merchants to Success

• Educate and train the main point of contact on effectively utilizing the Ship Bob dashboard and services, providing tailored guidance based on the merchant’s specific needs and dashboard configurations.

Adoption: Drive Merchant Use of Key Ship Bob Features

• Align merchant objectives with Ship Bob’s capabilities to drive the use and adoption of key functions and features.

• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 5-10 years of experience in Merchant Implementation, Merchant Success, or a similar role.

• Excellent presentation skills with the ability to engage and educate diverse audiences.

• Excellent project management skills with a proven track record of delivering results.

• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.

• Exceptional verbal and written communication skills.

• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.

• Experience with E-Commerce platforms such as Shopify, Big Commerce, Magento or Woo Commerce is highly valued.

• Bonus: Experience using Jira, Excel, PowerPoint, Monday, Salesforce, or similar tools.

Perks & Benefits:

• Medical, Term & Accidental Insurance

• All Purpose Leave (casual & sick time): 12 days

• Earned Leave: 15 days

• Public Holiday: 12 days

• Generous Maternity & Paternity Leave

• Quarterly Wellness Day

• Work From Home Allowance

• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at Ship Bob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

Ship Bob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize Ship Bob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across Ship Bob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. Ship Bob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and Soft Bank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

*Ship Bob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. *

*There is no deadline to apply for this position, as Ship Bob accepts applications on an ongoing basis. *