As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and Service Now colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Required Experience & Skills:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of pre-sales solution consulting or sales engineering experience
• Proficient technical acumen with the Service Now platform or equivalent cloud software solutions
• Strong communication skills with both technical and non-technical audiences
• Demonstrated problem-solving abilities and sales awareness
• Experience facilitating workshops with diverse stakeholder groups
• Ability to own parts of the sales cycle and customer interactions
• Experience working with product management, product marketing, partners, and professional services

AI & Technical Proficiency:

• Deep understanding of AI-driven workflows and automation use cases
• Technical curiosity and proficiency in demo environment setup and scenario configuration
• Experience leveraging AI tools to accelerate account research, content generation, and demo preparation
• Commitment to continuous learning—staying current with platform releases and emerging features

Preferred Qualifications:

• Experience with software development or system integrations
• Programming knowledge in JavaScript or similar scripting languages
• Hands-on experience with the Service Now platform and disciplines such as Service Ops, CRM, or APP Engine
  Understanding of REST APIs, integration patterns, and workflow automation

Demonstration & Storytelling:

• Strong presentation, demonstration, and storytelling skills
• Ability to craft narratives that resonate with executives (strategic impact), process owners (operational transformation), and technical teams (architectural fit)
• Capability to translate complex technology into customer outcomes

Business Acumen:

• Territory management skills, including pipeline building and execution excellence
• Ability to handle standard sales engagements and smaller deals
• Understanding of competitive analysis and market differentiation

Travel: 50%

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.