Role Overview

The Advisory Enterprise Architect (Federal Government) is a senior presales role that combines deep solution architecture expertise with strategic advisory influence across Australia’s Federal Government sector. Sitting within the Enterprise Architecture Team, you will serve as the primary technical authority for Service Now’s Federal Government engagements, architecting transformational solutions, shaping agency digital strategies, and building the trusted relationships that underpin long-term growth.

You will work horizontally across Sales, Solution Consulting, Alliances, and Partner teams, co-creating compelling technical visions with agency leaders while orchestrating the internal expertise needed to win and deliver complex, high-value opportunities.

Your impact is measured by your influence, architectural quality, and the outcomes you drive for government customers and the Service Now business.

Why This Role Matters

Australia’s Federal Government is at an inflexion point. Agencies are navigating government-wide digital mandates, AI adoption, tightening compliance obligations, and the operational complexity of legacy modernisation. You will be part of the team that helps them see and achieve what’s possible with Service Now at the core.

What You’ll Do

Solution Architecture & Technical Leadership:

• Lead presales architecture strategy for transformational Federal Government opportunities, defining technical foundations that win deals and set customers up for long-term success.

• Design architectures that address complex agency challenges spanning AI transformation, digital service delivery, ITSM, Sec Ops, GRC, and workflow automation.

• Partner with Account Executives and Solution Consulting teams to structure and present solutions that are compelling, credible, and commercially aligned.

• Deliver and oversee proof-of-concept and proof-of-value engagements that demonstrate measurable business impact.

Stakeholder Engagement & Advisory

• Build and sustain relationships across Federal agencies

• Act as a trusted advisor and strategic sounding board on digital transformation, platform strategy, APS operating models, and whole-of-government initiatives.

• Represent Service Now at industry forums, roundtables, and policy discussions, elevating our position as a credible long-term technology partner to government.

• Help define and influence Federal digital transformation narratives where Service Now plays a leading role.

Coordination & Thought Leadership

• Serve as the architecture lead across Sales, Solution Consulting, Alliances, and Inspire Value for Federal Government opportunities.

• Scale best practice sharing across the broader EA and Solution Consulting community in APAC.

• Bring structure and clarity to complex, multi-party Federal engagements, participating in account reviews and pipeline governance.

• Support public sector compliance requirements, procurement frameworks and joint business planning.

• Independently qualify opportunities, shape deal strategy, and make commercial judgements about what to invest architectural effort.

Architecture Domain Coverage

You will lead cross-domain architecture engagements across:

• AI transformation and agentic workflow automation

• Digital service delivery and citizen experience

• ITSM, ITOM, and IT service modernisation

• Security Operations (Sec Ops) and cyber risk management

• GRC, IRM, and whole-of-government compliance frameworks

• Vendor, procurement, and contract workflow management

• HR and workforce transformation

• Customer / Citizen Service Management (CSM)

To be successful in this role you have:

Experience & Background

• 10+ years in presales solution architecture, enterprise architecture, or senior technology consulting roles, with at least 6-7 years focused on the Australian Federal Government sector plus strong experience in adjacent regulated sectors.

• Experience architecting enterprise solutions at scale, with exposure to frameworks such as TOGAF or equivalent government architecture standards.

• Demonstrated success in complex presales environments; structuring, presenting, and winning large strategic opportunities with multiple competing stakeholders.

Technical Depth

• Proficiency in emerging AI and automation technologies and the ability to articulate how they integrate with agency platforms and Service Now’s roadmap.

• Broad understanding of the Federal Government technology landscape, including common legacy environments, security classifications, and cloud adoption constraints.

• Comfortable operating across multiple architecture domains; you don’t need to be the deepest expert in every area, but you can credibly lead conversations and know when to bring in specialists.

Influence & Commercial Acumen

• Proven ability to build trust and influence at the executive level, you communicate complex technical concepts with clarity

• Strong commercial awareness: you understand the business context behind technical decisions and can balance agency needs with Service Now’s commercial objectives.

• An ‘art of the possible’ mindset; you are energised by ambiguous, complex problems and skilled at bringing together diverse teams to achieve outcomes.

• Comfortable operating autonomously in a matrixed, fast-moving environment.

Practical Requirements

• Ability to obtain and maintain Australian Government security clearance,

• Role based in Canberra, with national travel to other locations as needed.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.