What you get to do in this role:

Service Now is looking for an outstanding product management leader to drive product planning and execution of new internal data products. This leader will closely partner with engineering, platform, horizontal products teams and GTM teams to craft a compelling data product offering and follow through with impeccable roadmap execution.

The candidate must be someone who has a passion for data-driven decision making, is fluent in how executive-level business decisions are made, and feels comfortable working in a fast-paced, dynamic environment with minimal guidance.

• Partner with cross functional teams to formulate product plans and execute on product roadmap.

• Partner with product managers, data engineers, and analytics engineers to build products that empower Service Now product, engineering, design, and GTM teams to make data informed decisions.

• Leverage knowledge of existing Service Now products and capabilities to ensure the most efficient delivery of products.

• Partner and influence product and platform roadmaps, in order to leverage innovations that’s delivered across the entire Service Now product portfolio.

• Drive development of data products that give visibility to product adoption as well as customer, partner, and field feedback, in order to improve product and drive roadmap.

• Be instrumental in driving user experiences that delight end users while delivering value to customers.

• Lead prototyping and early ideation of new data product features, capabilities.

• Demonstrate strategies and tactics to deeply understand the users of Service Now and bring that perspective back into the organization (“voice of the customer”).

• Demonstrated ability to coach, teach, and guide teams through the process of building data products, nurturing expertise, fostering alignment, and supporting professional growth in collaborative environments.
  Proven track record of driving accountability within high-performing teams, ensuring clear ownership, consistent execution, and delivery of impactful data products from concept through completion.

• Experience in leveraging or critically thinking about how to integrate AI and data into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 10+ years of data application product management experience – at least 5 years in SaaS.

• Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes a background in both small and large organizations.

• Relentless focus on “product-market fit”.

• Excellent cross-functional collaborator, able to influence and drive cross-functional teams toward a goal. History of teamwork and willingness to roll up sleeves to get things done.

• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience with using data and analytics to optimize the user experience and enhance the product.

• Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer

• Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.

• Thought leadership in analytics and AI trends.

• Ability to work hands on, starting small, and scaling up over a period of time.

• Ability to handle multiple competing priorities in a fast-paced environment.

• You’re a practitioner of Agile methodologies and making them work in different organizations and environments.

• Knowledge of the Service Now platform and current applications portfolio is a plus.

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.