Please Note: This position will include supporting our US Federal customers.

“This position requires passing a Service Now background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Team

As a key member of the Systems Administration team within Global Cloud Operations, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. This role has a specific focus on development skills to help deliver tools and resolutions through code. This is an opportunity to be at the core of running a Cloud platform that scales to millions of users! The Cloud Operations team is responsible for ensuring the availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company.

What you get to do in this role:

• Contribute to Configuration Management and Infrastructure as Code for Service Now’s global private cloud.
• Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
• Drive enhancements and bugfixes for large-scale automation projects such as patching, provisioning, and kickstart domains.
• Design and implement procedures to accomplish maintenance where automation and tooling cannot; drive resolution of root causes with internal team members.
• Prepare new Service Now products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Support the operation of a wide variety of infrastructure services, including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure, DNS, Puppet, NGINX, Kubernetes, RHOSP, and more.

To be successful in this role, you have:

The ideal candidate will have experience producing infrastructure-centric code for a production environment. This role also requires senior-level skills and background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4+ years of experience with Linux (Red Hat and/or CentOS)
• 4+ years development experience with Python, Java, or similar object-oriented languages.
• Practiced in AI-enpowered coding with tools such as Windsurf.
• Strong understanding of software engineering fundamentals (data structures, algorithms, design patterns).
• Development experience on the Service Now Platform would be a big plus.
• Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable.
• Familiarity with PostreSQL, MySQL, MariaDB, or similar technologies; proficiency preferred.
• Senior-level skills and experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
• Understanding of ITIL v3 framework and how it applies to incidents, problems and change.
• Excellent communication skills and the ability to work well in a collaborative team environment.

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $126,700 - $215,400 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Service Now is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At Service Now, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), Service Now may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine Service Now job postings can be found through the Service Now Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Service Now.

At Service Now, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at Service Now.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At Service Now, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.