The Service Now Security Organisation (SSO):

The Service Now Security Organisation (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

The Security Research / Offensive Security team delivers red-team-like engagements and produces investigative reports that drive a reduction in operational security risk. Paired with a toolkit of code/program and dynamic environmental analysis skills, the team provides guidance on primary security controls, best practices, and product enhancement. Exploration techniques focus on problems broadly, measuring industry trends and product insecurity across Service Now’s cloud environment.

As a Principal Software Security Engineer, you'll be responsible for delivering offensive security engagements against Service Now's public-facing and internal products. You’ll also be responsible for security auditing of the Service Now product stack and researching nuances of securing SaaS platforms. This will require an in-depth knowledge of various approaches to application auditing, including secure code review, debugging, dynamic web application testing, analysis and threat modeling. You’ll work closely with product engineering teams to provide investigative reports to improve platform resiliency and ensure best-in-class security solutions.

What you get to do in this role:

• Work with diverse business and technology owners
• Participate in offensive security engagements including external adversarial emulation.
• Perform security audits to discover, communicate, and recommend remediation activities for vulnerabilities
• Work with engineering teams on remediation
• Create and maintain strategic relationships

To be Successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• A passion for security and problem solving
• Background in software security auditing, computer security and the statistical methods
• 15+ years of experience performing software security auditing including code review, reverse engineering, thick app analysis, and black-box web application testing or related experience and education
• Familiarity with NIST 800-53 and similar controls framework
• Developer-level proficiency in Python, Java, and JavaScript, including modern client-side JavaScript frameworks
• Experience writing static code analysis rules a plus
• Experience with Python data science and machine learning frameworks a plus
• Network and system security engineering skills a plus
• Degree in computer science / engineering, informatics, mathematics/statistics, or equivalent work experience
• Offensive Security OSWE and/or OSCP certification(s) a plus

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.