What you get to do in this role

• Lead Enterprise Integration Strategy: Drive the design and delivery of modern integration solutions leveraging API-first, event-driven architectures (EDA), and i PaaS platforms (e.g., Mule Soft, Dell Boomi, Service Now Integration Hub).
• Modernize Integration Landscape: Transform legacy integrations into cloud-native, microservices-based solutions to support enterprise-scale growth and digital transformation.
• Architectural Influence: Collaborate with enterprise architects to define integration patterns, enforce governance, and ensure alignment with security and compliance standards.
• Customer Zero Leadership: Champion internal adoption of Service Now products, provide real-time feedback to influence product roadmaps, and showcase Now OnNow use cases externally.
• Agile Delivery & DevOps: Own the integration development lifecycle from requirements to deployment in an Agile/DevOps environment, leveraging CI/CD tools (Jenkins, GitHub Actions, Nexus).
• Data Integrity & Security: Ensure secure, resilient, and performant data flows across hybrid environments (on-prem and cloud), implementing best practices for OAuth2, JWT, TLS.
• Vendor & Budget Management: Manage third-party integration providers, negotiate SLAs, and optimize costs through reusable integration patterns.
• Innovation & Thought Leadership: Stay ahead of integration trends (API monetization, AI-driven integration, low-code platforms) and evangelize best practices across teams.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years in IT with 6–8 years in software development and minimum 5 years in people management.
• Technical Expertise: Proven knowledge in Microservices, API Management, Event-Driven Architecture, and Enterprise Application Integration.
• Hands-on experience with middleware/i PaaS platforms (Service Now Workflow Data Fabric, Integration Hub, Dell Boomi,).
• Strong programming background in Java/J2EE, Spring Boot, REST/SOAP, JMS, Kafka/RabbitMQ, and design patterns.
• Tools & Methodologies: Familiarity with CI/CD pipelines, Agile frameworks, and API lifecycle management.
• Leadership Skills: Ability to mentor teams, enforce coding standards, and communicate architectural principles effectively.
• Preferred: Service Now platform knowledge, experience with Integration Hub Spokes, and exposure to cloud platforms (AWS/Azure).
• Soft Skills: Strong stakeholder management, problem-solving, and ability to thrive in a fast-paced, global environment.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.