Overview:

The Technology and Digital Officer EMEA North is a highly specialised professional with deep industry knowledge and extensive CIO or CTO experience. They serve as a pivotal resource in providing expert advice, advanced technical solutions, and strategic insights to support our customer’s strategies. This role requires a blend of technical acumen, industry experience, and the ability to communicate complex information effectively to diverse stakeholders.

Key Responsibilities:

• Provide high-level technical consultation to internal teams and customers.
• Stay current with industry trends, technological advancements, and regulatory developments to inform strategic decisions.
• Develop and implement technical solutions that meet the unique needs of our customers.
• Represent Service Now at Industry events, increase mindshare.
• Play an active role in preparing and delivering customer EBCs.

Strategic Planning

• Identify opportunities for innovation and improvement across industry.
• Analyse industry data and develop strategic insights to help shape our customer’s strategic direction.
• Collaborate with Cx Os to align technical solutions with business goals.

Training and Mentorship:

• Offer training and development programs to enhance the technical skills of Service Now employees.

• Mentor technical staff, fostering a culture of continuous learning and improvement.

• A minimum of 15 years of experience, in technology leadership roles (CIO / CTO), with a proven track record of technical leadership, driving innovation and delivering technology solutions in a complex organisational environment.

• Experience working across various industries to bring a breadth of perspective and expertise to the role.

• Experience in a consulting or advisory role (desirable).

Skills:

• Strategic Thinking: Strong strategic thinking skills, with the ability to develop and execute a technology vision that aligns with business goals.
• Technical Expertise: In-depth knowledge of current and emerging technologies, including cloud computing, cybersecurity, data analytics, and software development.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organisation and to explain complex technical concepts to non-technical stakeholders.
• Problem-Solving: Proven problem-solving skills, with the ability to identify and address technology-related challenges and opportunities.
• Compliance Knowledge: Knowledge of relevant regulatory requirements and industry standards related to technology and data security.
• Innovative Mindset: A forward-thinking, innovative mindset with a passion for leveraging technology to drive business success.
• Change Management: Experience leading technology change initiatives in a dynamic and fast-paced environment.
• Networking: Strong professional network within the technology community.
• Mentoring: A commitment to mentoring and developing future technology leaders within the organisation.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.