What you get to do in this role:

• Develop Service Now-scoped applications that will utilise all of Service Now’s platform functionality. This is not a full-stack software engineering position within the Service Now Development organisation.
• Develop and support the integration of 3rd party systems with Service Now; MID server and web services (REST).
• Create and maintain API and data integrations between Service Now and other services

To be successful in this role, you have:

• Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 6+ years of hands-on experience with JavaScript and Rest API with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years of experience; or equivalent experience.
• 6+ years with Service Now specific technologies: Service Catalog Items, Catalog UI Policy, Catalog Client Scripts, Business Rules, Script Includes, Notifications, Table API, ACL, and Workflow/Flow Designer are required.
• Excellent technical design, critical thinking, problem-solving, debugging skills, and an aptitude for learning new technologies.
• Team player, attention to detail and ability to work well and communicate with others.
• Demonstrated proficiency with the use and management of Service Now APIs.
• Experience with implementing multiple Service Now modules/products such as ITSM, ITOM, CSM, etc.
• Developed and supported Service Now Integration with third-party applications and data sources.
• A rich knowledge of both ITIL and ITSM disciplines is required.
• Service Now administration knowledge, such as instance upgrade, skipped and customisation change resolution are nice to have.
• Service Now Application Developer and System Administrator Certifications are nice to have.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.