We're seeking a senior technical leader to shape the future of Service Now's developer experience. You'll work on the Service Now IDE—a web-based VSCode fork that serves as the foundation for our Build Agent, an agentic AI product that empowers and enhances developer productivity.

This is a full-stack role (Java backend, TypeScript frontend) where you'll architect and build core features that directly impact how thousands of developers build on the Service Now platform. You'll own significant technical initiatives end-to-end, set engineering standards for the team, and work cross-functionally with design, product, and AI teams to define what modern AI-assisted development looks like.

You'll be both a hands-on engineer diving deep into complex technical challenges and a strategic leader who keeps the bigger picture in focus—driving outcomes, not just deliverables. This role requires someone who leads by example, takes ownership beyond their immediate scope, and is energized by building developer tools that multiply the impact of others across the platform.

• 10+ years of experience in software engineering, with a track record of delivering high-quality products.

Leadership & Accountability

• Proven experience leading technical teams (5+ members) or in a formal management capacity
• Demonstrated track record of owning outcomes end-to-end, not just deliverables
• Natural sense of accountability and responsibility for project success beyond individual contributions

Cross-Functional Collaboration & Strategic Vision

• Extensive experience partnering with design, product, and business stakeholders
• Strong communication skills with ability to translate technical concepts for non-technical audiences
• Strategic mindset with understanding of how individual work connects to broader business objectives
• Takes ownership of shaping and influencing the bigger picture, not just executing within it

Technical Excellence & Cultural Leadership

• Commitment to code quality, engineering best practices, and technical hygiene as core responsibilities
• Track record of establishing and maintaining high standards for team deliverables
• Proactive "see it, own it" mentality—willing to address gaps, fix issues, and improve processes regardless of whether it's "your job"
• Leads by example in creating and maintaining excellent engineering culture
• No task too small if it needs doing; willing to roll up sleeves when the team needs it

TypeScript Expertise

• Deep understanding of TypeScript's type system, generics, and advanced typing patterns
• Extensive experience debugging and resolving compiler errors across large TypeScript codebases
• Expert knowledge of type declarations and modules: ambient .d.ts files, module augmentation, ESM vs CommonJS
• Proficiency with TypeScript tooling and configuration: tsconfig.json, tsc, ts-node, linting (eslint, typescript-eslint), and formatting (prettier)
• Strong understanding of cross-environment concerns: DOM typings, Node.js typings, event handling, and runtime compatibility
• Experience with build and integration tools: bundlers (esbuild, vite, webpack), and type-safe APIs/contracts (zod, io-ts)

Java

Script & Runtime Fundamentals:

• Deep understanding of AST structure, node types, and traversal patterns
• Proficiency with source maps and debugging transformed code
• Expert knowledge of the JavaScript event loop, microtasks vs macrotasks, and asynchronous behavior
• Experience with Web Workers, Service Workers, and Shared Workers
• Strong grasp of ES Modules, bundlers (Webpack, Rollup, Vite), and tree-shaking optimization
• Understanding of JSON, structured cloning, and serialization techniques
• Knowledge of feature detection and polyfilling strategies

Node.js Proficiency

• Expertise with core APIs: fs, path, http, events, stream, buffer, crypto
• Deep understanding of async patterns: event loop, promises, async/await, timers, and error handling
• Strong knowledge of module systems: ESM vs. CommonJS, module resolution, and caching behavior

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.