Sr. Software Engineer, Frontend

The Opportunity: Architecting the Future of UI Development

This is not a typical engineering role. You are a product-minded builder, a systems thinker, and a passionate advocate for quality and consistency. You understand that a mature design system is the single most important lever to pull to unlock massive gains in productivity, improve user experience, and create a predictable, machine-readable environment where AI tools like Claude Code and Cursor can thrive.

You will have the autonomy and resources to own our design system from the ground up. Your work will directly empower our product teams to build higher-quality features faster and will be the critical enabler for our strategy of leveraging AI to instantly translate design specs into pixel-perfect, production-ready code.

What You'll Do

• Architect & Build: Design, build, and maintain a robust, scalable, and accessible library of reusable front-end components in React/TypeScript.
• Establish a "Token Economy": Implement and govern a comprehensive system of design tokens (colors, typography, spacing, etc.) that ensures consistency across all platforms (web, mobile).
• Full-Stack Integration: Develop backend APIs, services, and tooling necessary to support the design system, such as asset pipelines, documentation servers, and versioning management.
• Govern & Evangelize: Create crystal-clear documentation, contribution guidelines, and decision-making frameworks. Act as the primary advocate for the design system, driving adoption across all engineering, design, and product teams.
• Optimize for AI Consumption: Structure component APIs, props, and documentation with the explicit goal of making them easily understandable and usable by AI code generation tools. You will define the "language" our AI assistants speak.
• Tooling & Automation: Own the entire lifecycle of the design system's infrastructure, including our Storybook instance, automated testing, and CI/CD pipelines for publishing and versioning components.
• Collaborate & Lead: Partner closely with senior leadership in Product Design and Engineering to define the roadmap for the design system and ensure it aligns with the company's strategic goals. Mentor other engineers on best practices for component design and system thinking.

Who You Are

• A Seasoned Engineer: You have 4+ years of professional software development experience, with a strong focus on front-end architecture and full-stack capabilities.
• A Design System Expert: You have proven, hands-on experience leading the development of a design system from concept to production at scale. You can point to a library of components you have built and are proud of.
• Technically Fluent: You possess expert-level knowledge of modern web technologies, including React, TypeScript, CSS-in-JS (or similar), Storybook, and Figma. You are also proficient with backend technologies like Node.js, GraphQL, or Python.
• Passionate About Quality: You have an incredible eye for detail and a deep commitment to accessibility (WCAG), performance, and writing clean, maintainable code.
• A Systems Thinker: You excel at abstracting complexity into simple, elegant, and reusable patterns. You think in terms of systems, not one-off solutions.
• An Excellent Communicator: You can articulate complex technical concepts to both technical and non-technical audiences. You build consensus and inspire others to adopt new standards.
• Forward-Thinking: You are genuinely excited about the potential of AI in software development and are eager to build the foundational systems that will unlock its power.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.