What you get to do in this role:

• Recruit a team of specialist and specialists to drive the Now Platform as a strategic application platform to drive business productivity and innovation.
• Build a specialist team to serve our customers in AMS
• Help develop and contribute to sales campaigns focused on Now Platform
• Partner with sales leaders to build out a successful roadmap for the next 5 years
• Influence and drive the right value model
• Establish trusted relationships with product management, marketing, global sales leadership, professional services and global alliance and channels leaders
• Strong leadership presence & track record of consistent quota attainment & over achievement
• Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’
• Build strong relationships with executive leaders in both our customers and partners
• Drive a customer success focus and a win as a team culture

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Extensive pre-sales leadership experience: recruiting and developing high performance teams selling into the customer service domain
• Has a strong drive for results and ability to collaborate and influence in a “Win as a team” environment
• Strong people management skills with a passion for coaching and developing others to their highest potential
• Proven leadership skills inspiring people and building a business from start up to scale
• Proven ability in managing complex sales cycles from start to finish with a track record of successful revenue attainment
• Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels within an organization.
• Experience working collaboratively with product management, product marketing and product development.
• The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
• A passion evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition
• A self-starter who will take the initiative to develop programs for enablement and growth
• A high degree of passion, energy, drive and willingness to travel 50% of the time
• International experience a plus

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.