Please note, this role requires a minimum of 2 days per week in the Santa Clara, CA Service Now Offices – PLEASE DO NOT APPLY IF YOU CANNOT MEET THIS REQUIREMENT, Thank you

Overview

Service Now is seeking an experienced and visionary Director of AI & Access Security to lead strategy, product direction, and execution for our AI and access security portfolio. This role owns the end-to-end leadership of AI Control Tower security, AI communication security, MCP and Agent-to-Agent (A2A) protocol security, and platform access controls for users and non-users across the Now Platform.

This is a high-impact, high-visibility leadership role responsible for shaping enterprises secure AI systems, govern access, meet regulatory demands, and scale securely in an increasingly autonomous and agentic future. The Director will serve as a strategic partner for Engineering, AI Control Tower, Platform Security, Identity & Authentication, Legal & Compliance, and Executive Leadership.

What You’ll Do

Strategic Leadership & Vision

• Define and drive a multi-year strategy and product vision for AI & Access Security aligned with Service Now’s platform and business priorities.
• Lead Service Now’s Customer Zero adoption of AI and access security capabilities, influencing internal usage patterns and enterprise-scale best practices.
• Partner with executive leadership to articulate progress, outcomes, and business value to internal and external stakeholders.

Product Strategy, Roadmap & Delivery

• Own the AI & Access Security product roadmap, including prioritization, sequencing, dependencies, and delivery outcomes.
• Translate complex requirements across AI security, access management, compliance, audit, privacy, and operational resilience into clear functional specifications and engineering deliverables.
• Champion AI-native features, agentic workflows, and automation-driven security capabilities that modernize enterprise risk management.
• Ensure solutions are scalable, resilient, automated, and deeply integrated with the Service Now platform and AI ecosystem.

Cross-Functional Leadership

• Act as the central point of coordination across AI Control Tower, Identity & Authentication, Platform Security, Engineering, Audit, Risk, and Compliance teams.
• Lead cross-functional planning forums to define requirements, integration patterns, release plans, and adoption strategies.
• Influence decision-making across security, product, engineering, and business stakeholders without direct authority.

Domain & Technical Expertise

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Apply deep expertise in AI security and cybersecurity frameworks, including but not limited to SOX ITGC, NIST, ISO, CMMC, privacy regulations, vendor risk, operational resilience, and the EU AI Act.
• Guide architectural decisions related to LLM security, agentic systems, authorization models, protocol security, data protection, and platform access controls.
• Evaluate data models, integrations, system architecture, and implementation quality to ensure long-term platform integrity.

Change Management & Adoption

• Drive global enablement through training, documentation, communication, and adoption programs.
• Define and track KPIs and success metrics for adoption, utilization, risk reduction, and business value realization.

The Impact You’ll Make

• Shape how global enterprises secure AI systems and autonomous agents at scale.
• Influence regulatory readiness and compliance outcomes for customers operating in highly regulated environments.
• Modernize the AI & Access Security experience—simplifying workflows, improving decision-making, and accelerating platform adoption.
• Directly support Service Now’s mission to make workflows smarter, more secure, and more resilient.

Required Experience & Qualifications

• 10+ years of experience in AI security, access security, authorization, and data security.
• Deep expertise in LLM security, GenAI, agentic systems, and AI control frameworks.
• Proven experience designing and operating enterprise access management programs.
• Demonstrated history of building, mentoring, and leading high-performing teams.
• Strong customer-first mindset with the ability to balance innovation, risk, and usability.
• Experience with process automation and AI-driven security workflows.
• Strong analytical and systems-thinking skills, including exposure to AI & Access security tactics.
• Ability to clearly communicate complex technical and regulatory concepts to executives, customers, and cross-functional partners.

Preferred Qualifications

• Experience working with or building on the Service Now Platform.
• Background in AI security product management for enterprise or platform-scale solutions.
• Experience operating in highly regulated, global enterprise environments.

Please note, this role requires a minimum of 2 days per week in the Santa Clara, CA Service Now Offices – PLEASE DO NOT APPLY IF YOU CANNOT MEET THIS REQUIREMENT, Thank you

For positions in this location, we offer a base pay of $221,200 to $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Please note, this role requires a minimum of 2 days per week in the Santa Clara, CA Service Now Offices – PLEASE DO NOT APPLY IF YOU CANNOT MEET THIS REQUIREMENT, Thank you

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.