Service Now is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at Service Now means challenging yourself to always be better.

Role:

Service Now is seeking a Senior Solution Consultant to support our Global Partnerships and Channel partners.  In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest Service Now solutions and capabilities. You will assist our partners in building practices that deliver exceptional customer outcomes.  Additionally, you will be responsible for evangelizing Service Now mindshare to our partner community to evolve a “Service Now First” approach, to sell effectively to their customers, and to extend the Service Now value proposition.

What you need to be successful in this role:

• 7+ years of Pre-Sales Solution Consulting experience
• 2+ plus years of Service Now experience
• 2+ plus years of Partner experience
• Undergraduate degree in Commerce, Computer Science, Engineering etc.
• Working knowledge of modern web technologies and cloud computing
• Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Quick adoption and understanding of industry/vertical business challenges and mapping how Service Now can help transform those verticals
• Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
• Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience
• Experience that will help you stand out:
• Experience with the Service Now product suite or competitive product suites highly desirable
• A current Service Now certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
• Service Now platform development experience
• Experience developing on competitive platforms
• What you get to do in this role:
• Evangelize Service Now to partners through Sales Plays enablement and product demos
• Proactively manage relationships with executive and key partner stakeholders to build Service Now Mindshare
• Assist Partner Experience team on the execution of roadshows, shark camps, and partner events
• Provide subject matter expertise (SME) during planning, solutioning and EBC briefings.  Explain core concepts of the Service Now platform and its value proposition
• Identify and collaborate on business development opportunities for market-differentiated Offerings/Solutions based on the Service Now platform and spearhead intake into the Service Now Built-On/Built-With program
• Mentor, guide, and model effective teamwork with Service Now and partner solution consultants to develop and apply new knowledge and skills. Collaborate, actively share knowledge, and promote best known methods amongst other Service Now Solution Consulting team members
• Takes responsibility as primary technical touchpoint with peers when partners are engaged within an account or pursuit
• Provide feedback, guidance, and advice on the 'Art of Story Telling' to partner solution consultants
• Create long term enduring relationships with partners and the senior leadership within those partners to understand their go to market strategy and attach Service Now into their client pursuits
• Demonstrates domain and technical expertise across multiple industry verticals knowing when to pull in the proper teams within Service Now to assist as needed
• For partners with true industry focus and credentials, provides a point of view (or brings in expertise) on where the entire Service Now platform is relevant for that industry, not just about industry SKUs
• Travel for Partner, Customer, and Organizational activities
• What we would love to see from you before or during an interview:
• Presentation and demonstration of our Service Now Story
• An inspiring portfolio of applications built on platforms such as Service Now
• Demonstration of any accessible projects you have built
• This role requires approximately 25% travel.

FD21

For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.