Project Delivery

• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.

• Oversee technical delivery, ensuring alignment with client requirements and Service Now best practices for Sec Ops implementations.

• Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.

• Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.

• Perform hands on development on the Service Now platform leveraging all Service Now technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.

• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.

• Mentor and guide developers and consultants on best practices in technical design and Sec Ops management workflows.

Pre-Sales Support

• Partner with the pre-sales team to scope complex service engagements involving Service Now products and intricate integrations with client systems, with a focus on Sec Ops and Integrated Risk Management (IRM)

• Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in Sec Ops and Integrated Risk Management (IRM)

Product Collaboration

• Engage with Service Now product teams to provide feedback and insights on new features, capabilities, and best practices.

• Participate in go-to-market strategies for new service offerings, ensuring alignment with Security Operations management trends and customer needs.

Qualifications:

Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.

Sec Ops Expertise: Proven track record in designing and implementing Sec Ops solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.

IRM Expertise: Proven experience in defining and deploying future-state leading practice for GRC processes and in identifying solutions from a people, process, and technology perspective. Strong understanding and experience with leading IRM toolsets such as Service Now, RSA Archer, IBM Open Pages, Metric Stream, and BWise.

Domains: Security Operations, Enterprise Security, Security Incident Response, Vulnerability Management, Threat Intelligence, Event Management, Integrated Risk Management,

Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in Sec Ops contexts.

Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within Sec Ops environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

Certifications: Must hold or be able to achieve within the first 90 days Service Now certifications for Sec Ops Implementation Specialist, and Certified Technical Architect within the first year.

Language: Fluent in English

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.