Service Now makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. The Strategic Revenue Engagements (Elevate) team drives high-impact strategies that support Service Now’s long-term revenue growth through growth strategy and execution, innovative programs and operational excellence.

The Senior Program Manager, Strategic Revenue Engagements plays a critical operational role in enabling revenue growth through strategic spend intelligence and partnership leverage. You will analyze Service Now's partnership investments and business unit spending patterns to identify where reciprocal revenue opportunities exist, build qualification systems to prioritize these opportunities, and manage the operational execution required to convert qualified deals from commitment to close. Working at the intersection of procurement intelligence, partnership analytics, and deal operations, you'll provide Regional 360 Leads with data-driven insights and ensure all deal requirements are tracked and completed. This role is ideal for an analytical operator who excels at building scalable processes, coordinating cross-functional workstreams, and translating complex spending data into actionable commercial opportunities.

Priorities & Responsibilities

• Business Unit Partnership & Demand Intelligence: Work closely with BU leaders to understand buy signals, renewal patterns, and identify emerging demand for products and services. Serve as a trusted advisor in translating partnership dynamics into growth opportunities.
• Growth Strategies: Conduct proactive analysis to identify and prioritize 360 deal opportunities, providing Regional 360 Leads with actionable insights on spend patterns, deal dynamics, and historical performance across both buy-side and sell-side transactions.
• Establish Frameworks & Processes: Design, implement, and refine scalable processes and decision matrices that enable proactive deal discovery and future growth.
• Deal Requirements & Execution Management: Ensure all deal requirements, documentation, and compliance steps are completed once opportunities are committed by Regional 360 Leads. Coordinate cross-functional requirements across legal, finance, procurement, and operations. Track deal progression and ensure seamless execution from commitment through close.
• Post-Deal Tracking & Health Monitoring: Partner with BU owners to establish post-deal tracking mechanisms, monitor deal health, and identify early warning signals. Conduct post-deal reviews to capture lessons learned and drive continuous improvement of qualification and execution processes.
• Data-Driven Insights & Reporting: Leverage spend data, CRM analytics, and market intelligence to generate insights that inform strategic decisions. Create regular reporting on pipeline health, deal progression, and program effectiveness that drives accountability and transparency.

Qualifications:

• 7-10 years of experience in Business strategy, Program management, Deal Desk or GTM strategy within enterprise environments (ideally SaaS or technology).

• Understanding of both buy-side and sell-side dynamics of enterprise relationships

• Demonstrated ability to influence and align cross-functional stakeholders.

• Proven track record in designing and implementing frameworks and processes for scalable growth.

• Strong analytical, programmatic, organizational, and communication skills

• Collaborative, proactive, and outcome-focused mindset.

Preferred Skills:

• Familiarity with Service Now solutions and ecosystem.

• Experience in post-deal tracking, account health monitoring, and deal success metrics

• Ability to leverage data-driven insights for decision-making and growth acceleration.

FD21

For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.